UPDATE COVID-19 (May 2020)

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your health and safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

• Our office will be sending you a health history update and screening questions before every appointment. It will be necessary to complete these prior to coming in. You’ll be asked those same screening questions again when you are in the office.

• We will be taking your temperature upon arrival.

• You may see that our waiting-room will no longer offer magazines or coffee since those items are difficult to clean and disinfect.

• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

• If you are sick (ie. cough, fever or just not feeling well), we ask that you call to reschedule your appointment. If you need to cancel or reschedule due to these issues, we will not charge a cancellation fee.

• Please do not bring additional family members or friends with you to your dental appointment. (There is an exception for small children that need a parent/caregiver in the treatment room)

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.

Please note: If we had to cancel your appointment in the month of March and April due to COVID guidelines, we will call you to reschedule that appointment. We are working hard to do this as soon as possible. We will be calling patients in the order of date that their appointment was originally scheduled. We are still seeing emergency patients and are able to get those patients in quickly.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Your Phoenix Dental Design Team